Last updated: January 2026

Welcome to Matched! 

It’s great to have you here. These Terms (defined below) govern your use of our services including the website (www.matched.community), apps, user interfaces, and related software or features that provide the intended function to the users (collectively referred to as the Platform).

1. Parties and Terms

1.1. When we use terms like we, our, or us in these Terms, we’re talking about Matched Pty Ltd (ABN 74 668 599 700) and our group companies. In these Terms, “you” or “user” means (as applicable) the person or entity agreeing to these Terms with us as either a Leader or a Expert, or in your capacity representing a Group (as defined in clause 7.1.

1.2. By using the Platform, you’re agreeing to these Terms & Conditions as well as the additional policies linked here related to the Platform (Terms). Please take the time to read these Terms carefully, and feel free to get in touch if you have any questions. If you don’t agree with these Terms, please don’t use the Platform.

1.3. The Platform provides services that connects individuals who deliver one-on-one or group coaching or business advisory sessions in a specialty area (Experts) with individuals seeking to learn skills in that specialty area (Leaders). The services enable Experts and Leaders to be matched and to connect over a session or series of sessions (Matched Services).

1.4. There will be conditions within these Terms that will apply to Experts or Leaders specifically. Terms that are specific to Experts do not apply to the Leaders, and vice versa.

2. Changes to the Terms 

2.1. We are always learning and improving the Platform. We may need to change the Terms from time-to-time to reflect business updates, changes to the Platform (including if we decide to discontinue any functionality, features or part of the Platform), legal or commercial reasons, or otherwise to protect our legitimate interests. We can make these changes at any time and it’s your responsibility to check these Terms now and then for any changes as and when you use the Platform. The changes will take effect from 1 day after they are published on the Platform.

2.2. Your continued use of the Platform after any changes to the Terms is taken as your acceptance of the revised Terms. If you don’t agree with the changes, stop using the Platform as your continued use will confirm agreement to the revised Terms as they appear at the time of use.

3. Your Account

3.1. To create an account on the Platform and become a user, you must be at least 18 years old. To access the Platform’s features, you must follow the directions to sign up or register as a user on the Platform and agree to the Terms, which may include Expert account approval as referenced in clause 3.4 below (Account). You may access and view the Platform without creating an Account, but such access will have restricted functionality[1] .

3.2. When you create an Expert Account, you may also select a Subscription plan providing the promoted Matched Services for the same (Subscription). You may choose between different tiers of Subscription with different services and different Subscription periods as set out on our Platform. 

3.3. All personal information you provide to us will be treated in accordance with our Privacy Policy . You agree to provide and maintain up to date information in your Account and to not share your Account password with any other person. Your Account is personal and you must not transfer it to others. You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details. You agree to immediately notify us of any unauthorised use of your Account.

3.4. If you are a Expert, we will review your application before approving and we may request additional information. If you do not provide us with information we request, we may refuse to approve you. If you provide us with any information which indicates you are not a fit and proper person to be provided with access to Expert mode, we may refuse to approve you, in our sole discretion. 

4. How the Platform Works

4.1. The Platform is a marketplace where Leaders and Experts can find each other, and advertise, buy and sell coaching or business advisory services online to Leaders. We provide the Platform and Matched Services to users, including hosting and maintaining the Platform and processing payments between Leaders and Experts. You understand and agree that we only make available the Matched Services. We are not a party to any agreement entered into between a Leader and a Expert and we have no control over the conduct of Experts, Leaders or any other users of the Platform between each other. 

4.2. A Expert wanting to provide services must create an Account as a Expert on the Platform. There is a form available on our Platform that a Leader must complete if they would like to create an Account as a Expert (Expert Application). We will review the Expert Application and once we have confirmed it has been successful, the Expert Account will be created and the Expert will be able to post an accurate and complete description of the services they can provide, including the pricing for the promoted services (Listing Fees) and time availability (Expert Listing) on the Platform.

4.3. A Leader wanting to buy services creates an Account on the Platform to view and browse Expert Listings. A Leader may request to purchase the services described in a Expert Listing by sending a request through the Platform. The request is an offer from the Leader to the Expert to book the services described in the Expert Listing (Booking Request). If the Expert accepts the Booking Request, or makes any additional terms available that apply to the respective Booking Request and they are accepted by the Leader (Additional Terms) through the Platform, it becomes a Confirmed Booking. By accepting a Booking Request, the Expert confirms that it is legally entitled to and capable of supplying the services described in the Booking Request in accordance with these Terms and any Consumer Law Rights. 

4.4. Experts must include all applicable terms and conditions relating to their services in the relevant Expert Listing or must clearly state that there are Additional Terms as referenced to above and make the services clearly available . By sending a Booking Request or accepting Additional Terms, a Leader is accepting all terms applicable to the relevant Booking Request.

5. Communication

We may contact you via the Platform using in-Account notifications, or via off-Platform communication channels, such as text message or email. Leaders and Experts can communicate privately using our private messaging service or otherwise. Leaders and Experts must not use the contact details to organise the provision of the services off the Platform, or otherwise to attempt to circumvent the payment of Subscription Fees or Service Fees to us. 

6. Subscription 

6.1  Your Subscription

You may purchase a Subscription by paying the Subscription fees outlined on the Platform (Subscription Fees) in advance on a monthly or annual basis or some other recurring interval disclosed to you prior to your payment of the Subscription Fees (Billing Cycle). Your Subscription will automatically renew at the end of the Billing Cycle for the same period of time and you will be charged the Subscription Fees in connection with each subsequent Billing Cycle unless and until you cancel your Subscription. Where you are on an annual Billing Cycle, we will notify you 30 days’ prior to the expiry of your then current Billing Cycle. 

Your Subscription may begin with a free trial for the period specified on the Platform (Free Trial Period). Free trials are only available for new Account holders and we may limit eligibility to prevent free trial abuse. If you don’t cancel your Subscription before the end of the Free Trial Period, the Billing Cycle will commence on the day after the Free Trial Period and the Subscription Fees are payable on the same date. 

6.2. Cancellations

If you wish to cancel your Subscription, you may do so through your Account. Your cancellation will take effect at the end of your current Billing Cycle, and your Subscription will not be renewed. The Subscription Fees, Service Fees and Listing Fees are only refundable and cancellable in accordance with your Consumer Law Rights and these Terms.

6.3. Changes

We may need to change what is available as part of your Subscription (for example, the inclusions, exclusions, updated features) from time to time. If we change what is available as part of your Subscription, we will provide you with at least 30 days’ notice of the change (Notice Period).

After the Notice Period has lapsed, we will apply the changes to your Subscription. If the changes adversely affect your enjoyment of the Subscription, you may cancel your Subscription with effect from the date we apply the changes to your Subscription by providing written notice to us.

If you cancel your Subscription, (a) you will no longer be able to use the Platform on and from the date of cancelation, and (b) if you have paid Subscription Fees upfront you will be issued a pro-rata refund having regard to the date of termination and the period for which you have paid.

We may need to change the Subscription Fees from time to time. If we change the Subscription Fees, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Subscription Fee to your Subscription. If the updated Subscription Fee is not acceptable to you, you may cancel your Subscription in accordance with clause 6.2 above.

7. Bundles

7.1. Your Bundle

We offer pre-paid bundles of training sessions (each a Bundle) for teams, executive cohorts and leadership groups (each a Group). Each Bundle includes the number and type of training sessions shown on the Platform or otherwise agreed between the Group and the Expert(s) at the time you purchase the Bundle.

A Bundle only includes what is expressly listed at the time of purchase in the Listing. Sessions cannot be transferred, shared or resold outside the Group and are subject to Listing Fees, Expert Availability, Additional Terms, and any limits notified at the time of purchase.

Only the team members nominated by the Group can use a Bundle. We may apply reasonable eligibility rules or limits (such as participant numbers), which will be described in the Listing or Additional Terms.

The nominated team members of the Group will be able to redeem sessions included in the Bundle through the Platform upon payment.

7.2. Bundle Payment

When a Group purchases a Bundle, a tax invoice for the full price of the Bundle will be issued directly to the Group (subject to sections 9 and 10 of these Terms). Any bundled pricing or savings reflect pricing and period of time agreed at the time.

Bundles are pre-paid monthly and valid for the period shown at the time of purchase, typically up to 6 months or 12 months. Any unused sessions at the end of that period will expire, unless required otherwise under applicable consumer laws.

At the end of a Bundle period, a Group you represent may choose to move to a recurring Bundle arrangement. If you do:

1. We will invoice you on a recurring basis (for example, monthly) or set up a recurring direct debit; and

2. the recurring Bundle will continue until cancelled with a minimum of 60 days notice

7.3. Bundle Cancellation

Bundles are generally non-refundable once purchased subject to your Consumer Law Rights. If an Expert is unable to deliver any part of a Bundle due to circumstances outside their reasonable control, the Expert will decide how to address the issue, acting reasonably and in good faith. This may include rescheduling the affected sessions, offering a comparable alternative, or (where required by law) providing a pro-rata refund for the affected part.

If you decide to terminate the bundle earlier than the period shown at the time of purchase you can do so with 30 days notice for 6 months or less bundles and 60 days notice for 12 months or more bundles.

Each individual in a Group must hold an individual user Account and is bound by these Terms and any Additional Terms set by the Expert(s).

Any personal information we collect in connection with a Bundle, including those individuals within a Group, is governed by our Privacy Policy.

7.4 Bundle Renewal and Notice

Where a Bundle is purchased for a fixed term (including 6-month or 12-month Bundles), we will provide the Group with at least 30 days’ written notice prior to the end of the current Bundle period, advising of:

(a) the upcoming expiry date;

(b) the option to renew the Bundle; and

(c) the applicable pricing and terms for any renewal period.

Unless otherwise agreed in writing, the Bundles will automatically renew at the end of the initial term.

If the Group elects to renew a Bundle, the renewal will commence at the end of the current Bundle period and will be subject to the pricing, inclusions, and terms in effect at the time of renewal.

For recurring Bundle arrangements under clause 7.2, either party may cancel the arrangement by providing at least 30 days’ written notice, unless a longer notice period applies under the agreed Bundle term.

8. Payments

8.1. As a Leader, your credit/debit card will be pre-authorised up to the amount of the Listing Fees at the time you make a Booking Request. Payment will be processed at the time there is a Confirmed Booking.

8.2. As consideration for providing the Platform, we will charge the services fees (including any third-party payment processing fees) to the Expert as set out on the Platform (Service Fee). The Service Fee will be deducted from the Listing Fees, and will be paid to us at the same time as the Leader pays the Listing Fees through the Platform. The Listing Fees minus the Service Fee will be deposited in a Expert’s nominated bank account as linked in your Account upon payment by the Leader. We may pre-authorise or charge your payment method for a nominal amount to verify the payment method. 

8.3. The payment methods we offer for payment of Subscription Fees or the Listing Fees are described on the Platform. You acknowledge and agree that we have no control over the actions of the third-party provider who processes payments, and your use of the third-party payment method may be subject to additional terms and conditions.

8.4. Leaders must not pay, or attempt to pay the Listing Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third party payment processor to debit your account in accordance with these Terms and you certify that you are either an account holder or an authorised signatory on the account for which you provide details.

8.5. You agree that we may set-off or deduct from any monies payable to you under these Terms, any amounts which are payable by you to us in connection with the Platform. We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.

9. Recipient Created Tax Invoice for Australian GST Registered Experts

9.1. This section 9 applies to Experts only.

1. You and Matched agree that Matched will issue Recipient Created Tax Invoices (RCTIs) in respect of the Subscription Fees and Listing Fees in a form that complies with the requirements of the A New Tax System (Goods and Services Tax) Act 1999 (Cth) (Act) and Regulation 29-70.02 of A New Tax System (Goods and Services Tax) Regulations 1999 (Regulation).

2. Matched will issue a copy of each RCTI to you.

3. Matched shall issue a Recipient Created Adjustment Note (RCAN) to you in relation to adjustment events that happen in respect of the Subscription Fees or Listing Fees for which an RCTI was issued.

4. You warrant that you will not issue tax invoices in respect of the Matched Services.

5. If the Subscription Fees or Listing Fees of any supply by you to Matched is subject to set-off against an amount owing to Matched by you, GST on each supply will be included in the calculation of the net amount.

9.2. Notifications

1. You warrant that you are registered for Goods and Services Tax (GST) purposes under Part 2-5 of the Act and that you will notify Matched if:

   1. you cease to carry on an enterprise;

   2. you apply to the Commissioner for cancellation of your registration under section 25-50 of the Act; or

   3. the Commissioner cancels your registration under section 25-55 of the Act.

2. Matched warrants that it is registered under Part 2-5 of the Act and that it will notify you if it applies for cancellation of registration under section 25-50 of the Act or otherwise ceases to satisfy any of the requirements authorising Matched to issue RCTIs.

3. You and Matched will retain copies of all RCTIs, adjustment notes and all other records relating to supplies under these Terms as required by law.

4. You and Matched will cease to have any obligation under these Terms in relation to anything that occurs after the happening of either:

   1. Notice under (a) or (b); or

   2. You give Matched written notice that you no longer want the terms in section 9 to apply; or

   3. We give you written notice that Matched no longer wants the terms in section 9 to apply.

10. Invoicing Method for Foreign Based Experts

10.1. If you are a Expert who is not registered for GST and are based outside Australia, the RCTI terms under section 9 does not apply to your transactions with Matched.

10.2. Matched will issue invoices on your behalf for any services provided to Leaders on the Platform.

10.3. Matched will process payouts to you in accordance with the payment terms set out on the Platform and a valid invoice for the platform fees for the period. You acknowledge that payment processing times may vary depending on your location and the payment method selected.

10.4. You are solely responsible for complying with all tax, regulatory, and reporting obligations in your country of residence, including but not limited to the collection and remittance of any applicable taxes, duties, or levies.

10.5. You warrant that you are authorised to provide services in your country of residence and that you will comply with all applicable laws and regulations in relation to your services and invoicing.

10.6. Matched may request your business address and details to confirm your eligibility for this invoicing method.

11. Refunds and Cancellation Policy

The cancellation, variation, or refund of any Matched Services ordered on this Platform is strictly a matter between the relevant Leader and Expert, and will be subject to the Terms, Additional Terms and relevant Consumer Law Rights or other legal rights and obligations imposed by valid laws and regulations.

12. Disputes

12.1. Disputes between Leaders and Experts

1. For disputes between Leaders and Experts (User Dispute), we encourage Parties to attempt to resolve disputes (including claims for returns or refunds) with the other Party directly and in good faith, either on the Platform or through external communication methods. In the event that a User Dispute cannot be resolved through these means, the Parties may choose to resolve the User Dispute in any manner agreed between the Parties or otherwise in accordance with applicable laws.

2. For User Disputes, we provide information at our discretion to assist in the resolution, and without limiting our rights in these Terms, you consent to our ability to disclose the same for this purpose.

3. We hereby, and you acknowledge that we assign the right to Experts to enforce these terms against the Leaders, and vice versa.

12.2. Disputes between you and us

In relation to a dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Matched Dispute) between a Leader and us, or a Expert and us, a Party may not commence court proceedings relating to a Matched Dispute without first meeting with a senior representative of the other Party to seek (in good faith) to resolve the Matched Dispute. If the Parties cannot agree how to resolve the Matched Dispute at that initial meeting, either Party may refer the matter to a mediator. If the Parties cannot agree on who the mediator should be, either Party may ask the Law Institute of Victoria to appoint a mediator. The mediator will decide the time, place and rules for mediation. The Parties agree to attend the mediation in good faith, to seek to resolve the Matched Dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.

12.3. This clause will survive the termination or expiry of these Terms.

13. Reviews

13.1. Leaders may review their experience with the Expert (Review). Reviews can be viewed by any user and will remain viewable until the relevant Account is removed or terminated. You agree to provide true, fair and accurate information in your Review that does not breach any laws, regulations or rights of another party. If we consider that the Review is untrue, unfair, inaccurate, illegal, offensive, inappropriate or violates these Terms, we may hide or delete the Review or ban you from posting the Review. We do not undertake to review each Review. To the maximum extent permitted by law, we are not responsible for the content of any Reviews.

13.2. You can write a Review about a Expert if you have had an experience with that Expert, which means that (a) you have engaged the Expert through the Platform; or (b) you can otherwise document your interaction with the Expert in relation to the Platform, including via correspondence (collectively referred to as a Leader Experience).

13.3. You cannot write a Review about a Expert you have a financial or personal interest in, or who an immediate family member has the same, or if you are an executive or employee of that Expert, or work for the Expert. Similarly, you may not write a Review about a direct competitor to the Expert that you own, are employed by or work for. Your Leader Experience must have occurred in the 12 months prior to you writing a Review.  You may only write about your own Leader Experience. You are not permitted to write a Review about somebody else’s Leader Experience, such as that of a family member or friend.

13.4. This clause will survive the termination or expiry of these Terms.

14. Intellectual Property

14.1. All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Platform or Listing) (Our Intellectual Property) will at all times vest, or remain vested, in us. We authorise you to use Our Intellectual Property solely for the purposes for which it was intended to be used.

You must not, without our prior written consent:

1. copy, reverse-engineer or rebuild in whole or in part, any of Our Intellectual Property; 

2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or

3. breach any intellectual property rights connected with the Platform, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property.

14.2. Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that:

1. you do not assert that you are the owner of Our Intellectual Property;

2. unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us; 

3. you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and 

4. you comply with all other terms of these Terms.

14.3. This clause will survive the termination or expiry of these Terms.

15. User Content 

15.1. You may be permitted to post, upload, publish, submit or transmit relevant information and content including preparation necessary for the course, questions and discussions relating to the course, and Reviews on the Platform (User Content). 

15.2. Subject to our Privacy Policy, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of the Platform or any other media including but not limited to our social media platforms. We agree to only modify User Content to the extent reasonably required by us. 

15.3. Without restricting the above, as a Expert, you grant to us a worldwide, revocable, non-exclusive, non-transferrable, royalty-free licence to use your business name, logo, image and likeness, solely in connection with the advertisement, promotion and marketing of the Platform.

15.4. You agree that you are solely responsible for all User Content that you make available on or through the Platform. You represent and warrant that: 

1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and

2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Platform (including on social media) will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

15.5. We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content. This clause will survive the termination or expiry of these Terms. 

16. Platform Use 

16.1. Leaders and Experts represent, warrant and agree that:

1. you will not use or authorise the use of Our Intellectual Property in any way that competes with our business;

2. there are no legal restrictions preventing you from entering into these Terms;  and

3. all information and documentation that you provide to us in connection with these Terms is true, correct and complete.

4. you agree to fully release and indemnify us for any liability, loss, claim or expense (Liability) arising from your breach of any of these Terms or obligations at law in relation to your role as a Expert or Leader.

16.2. Experts represent, warrant and agree that:

1. you are responsible for complying with all laws, rules and regulations which apply to providing the services in your Expert Listings; 

2. you warrant that you hold, and will maintain, all qualifications, skills, registrations and approvals required to provide your services as a Expert in your jurisdiction.

3. you are solely responsible for determining which projects to accept, the type, timing, manner and means, methods or processes of providing your services, the price you charge for services. You acknowledge you are not our employee and are not entitled to any employment benefits. We do not supervise, direct or control any of the services you offer. We do not set your fees, work hours, your schedule or your location. We do not provide you with training, equipment or tools or any materials to provide your services. For clarity, our role is to connect Experts with Leaders, not as representative, agent or employer of either.

4. you are free to provide your services to other clients or through other platforms, provided that doing so does not breach these Terms or any agreement you have with us or any Leader(s).

5. you are responsible for all taxes, superannuation, insurance, and any other statutory obligations arising from the Listing Fees you receive for your services. We will not withhold any amounts for tax, superannuation, or other statutory payments on your behalf. To the extent permitted by law, if a court or tribunal decides (despite these Terms and what we both intended) that a Expert is actually our employee, then any amounts we have already collected on behalf of the Expert from the Leader in connection with the Listing Fees will count towards meeting any employment-related entitlements. This includes payment for all hours worked and any applicable penalties, loadings or allowances.

6. you must maintain, at your own cost, appropriate insurance coverage for your services if required. You agree to provide us with evidence of any insurance upon request.

7. you must personally perform the services you agree to provide as a Expert. You must not assign, delegate, subcontract, or otherwise transfer the performance of any of your services (in whole or in part) to any other person.

16.3. When using the Platform, you must not do or attempt to do anything that is unlawful or inappropriate, including: 

1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;

2. using the Platform to defame, harass, threaten, menace or offend any person;

3. using the Platform for unlawful purposes;

4. interfering with any user of the Platform;

5. tampering with or modifying the Platform (including by transmitting viruses and using trojan horses);

6. using the Platform to send unsolicited electronic messages; 

7. using data mining, robots, screen scraping or similar data gathering and extraction tools on the Platform; or

8. facilitating or assisting a third party to do any of the above acts.

17. Australian Consumer Law 

17.1. Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform by us to you or services received by Leaders from a Expert, which cannot be excluded, restricted or modified (Consumer Law Rights). 

17.2. If the ACL applies to you as a consumer, nothing in these Terms excludes your Consumer Law Rights as a consumer under the ACL. You agree that our Liability for the Platform provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms. Subject to your Consumer Law Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis. As a Leader, the services provided by a Expert may also confer on you certain rights under the ACL, and the same exclusion applies to the benefit of Experts in relation so their services provided to Leaders.

17.3. This clause will survive the termination or expiry of these Terms.

18. Liability

18.1. To the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with any aspect of the Leader and Expert interaction including the services offered by the Expert, the description of the services requested or offered, any advice provided, and the performance of services provided by us, the Platform or services rendered by a Expert following a Confirmed Booking.

18.2. Despite anything to the contrary, to the maximum extent permitted by law:  

1. neither Party will be liable for Consequential Loss; 

2. each Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party or any of that Party’s personnel, including any failure by that party to mitigate its losses; and

3. our aggregate liability for any Liability arising from or in connection with these Terms will be limited to the Subscription Fees paid by you in the 12 months immediately preceding the act, event or omission giving rise to the Liability (and where there has been less than 12 months of Subscription Fees paid, an amount equal to 12 months of Subscription Fees calculated on a pro rata basis having regard to the amount of Subscription Fees paid up until that time).  

18.3. This clause will survive the termination or expiry of these Terms.

19. Suspension or cancellation of your Account

19.1. Your Account and these Terms may be terminated by you at any time, using the ‘Delete Account’ functionality (or similar) in the Account page section of your Account settings. Your cancellation will take effect from the end of the current Billing Cycle. 

19.2. These Terms will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:

1. the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or

2. the Defaulting Party is unable to pay its debts as they fall due.

19.3. Should we suspect that you are in breach of these Terms, we may suspend your Account while we investigate the suspected breach. 

19.4. Upon expiry or termination of these Terms:

1. we will remove your access to the Platform;

2. we will immediately cease providing the Services;

3. where you are a Leader, we will cancel any existing Confirmed Bookings and you will lose any Listing Fees and other amounts paid other than where termination is due to our Termination for Convenience; 

4. where you are a Expert, we will cancel any existing Confirmed Bookings and refund the relevant Leaders in accordance with the Expert Listing or Additional Terms; and

5. where we terminate the Terms as a result of your unrectified default, you also agree to pay us our reasonable additional costs directly arising from such termination, including recovery fees.

19.5. Termination of these Terms will not affect any rights or liabilities that a Party has accrued under it.

19.6. This clause will survive the termination or expiry of these Terms.

20. A few last things

Before you can start using the Platform, there are a few last important points we’d like to address:

1. Safeguarding your privacy is our priority. Our Privacy Policy outlines how we handle your personal data for our internal purposes.

2. Depending on your specific location, certain laws may apply to either you or us. In such cases, if these laws conflict with any portion of these Terms, the laws will prevail to the extent of the inconsistency.

3. These Terms, including the Privacy Policy and any linked policies, constitute the full agreement between you and us regarding the Platform. We won’t add any other terms, except when the law mandates it. We explicitly exclude all implied terms, except those required by statute that cannot be waived. If any part of these Terms is deemed invalid under a country’s laws, it will be removed from the Terms in that country, but the rest of the Terms will remain in effect.

4. These Terms are subject to the laws of Victoria and the Commonwealth of Australia. Both you and we agree to the exclusive jurisdiction of the courts in those areas.

5. Our decision not to insist on or enforce any part of these Terms won’t be seen as a waiver of any provision or right.

6. These Terms, as well as the Platform, do not establish an agent/principal relationship between you and us.

Any questions or comments? Please reach out to hello@matched.community.